Debock Organic Farm

Help & Support

We are here to assist you with anything you need.

Frequently Asked Questions

1. How do I participate in the Lucky Draw?

To enter our exclusive lucky draw, purchase eligible products from Debock Organic Farms, scratch the coupon code provided with your delivery, and fill out the submission form on our website with a clear selfie holding the card.

2. What happens if I receive a damaged product?

Quality is our guarantee. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery with photographic evidence, and we will arrange a replacement immediately.

3. How are the Lucky Draw winners announced?

Winners are selected transparently every 3 months. If you are selected, our team will reach out to you directly via the phone number and email address you provided during submission. We also announce winners on our official social media channels.

4. I am unable to upload my image. What should I do?

Please ensure that your image is in JPG or PNG format and does not exceed 5MB in size. If the issue persists, try clearing your browser cache or try uploading from a different device.

Contact Us

Our dedicated concierge team is available to ensure your experience is seamless.

Call Us

(+91) 925 703 3426

Mon - Sat, 10:00 AM - 6:00 PM

Headquarters

N H 12, VILLAGE GOPIPURA POST PANWAR,
TONK ROAD, DEOLI,
Tonk, Rajasthan 304804